Frequently Asked Questions
Everything you need to know about our elite rugby gear, shipping, and returns.
What is the typical lead time for custom team jerseys?
Custom team kits and jerseys typically take 4 to 6 weeks for production and delivery following final artwork approval. We recommend ordering at least two months before your season begins.
Do you offer international shipping for training equipment?
Yes, we ship our world-class training equipment globally. Shipping costs and delivery times vary by destination and the weight of the items. Heavy items like scrum machines may require specialized freight quotes.
How do I ensure I am buying the correct size for protective gear?
We provide a comprehensive size guide on each product page for shoulder pads and headguards. We recommend measuring your chest and head circumference accurately to ensure maximum protection and comfort.
What is your return policy for faulty equipment?
We stand by the quality of our products. If you receive an item with a manufacturing defect, you can return it within 30 days of purchase for a full refund or replacement. Please note that normal wear and tear from match play is not covered.
Are Rhino Rugby balls suitable for all weather conditions?
Absolutely. Our match and training balls are engineered with advanced grip technologies and moisture-resistant surfaces to ensure high performance in both wet and dry conditions.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor its progress.